Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

At WowMath, we are committed to providing high-quality educational courses and ensuring customer satisfaction. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions, procedures, and timeframes for requesting refunds on our courses and services.

We strive to be fair and transparent in our refund process while protecting the integrity of our educational content and business operations.

2. Refund Eligibility Period

2.1 Calculation of Refund Period

The refund period is calculated from the date of purchase completion, which is:

• The date your payment is successfully processed and confirmed
• The date you receive your purchase confirmation email
• Measured in calendar days, not business days

2.2 Timeframe Requirements

Purchase Type	Refund Window	Conditions
Individual Course	30 days	Subject to usage restrictions
Course Bundle	30 days	Applies to entire bundle
Promotional/Discounted Course	30 days	Same conditions apply

3. Refund Eligibility Conditions

To be eligible for a refund, your purchase must meet ALL of the following conditions:

3.1 Usage Restrictions

• Course Progress Limit: You have completed no more than 25% of the course content
• Video Viewing: You have watched less than 25% of the total video lecture time
• Assessment Attempts: You have not completed or submitted more than 25% of course assessments, quizzes, or assignments
• Certificate Status: You have not requested or received a certificate of completion
• Download Limit: You have not downloaded more than 25% of downloadable course materials

3.2 Technical Issues

If you experience technical difficulties that prevent access to course content, you may be eligible for a refund if:

• You reported the technical issue to our support team within 7 days of discovery
• You provided reasonable assistance in troubleshooting the issue
• We were unable to resolve the issue within a reasonable timeframe (typically 5-7 business days)
• The issue was not caused by your equipment, internet connection, or failure to meet system requirements

3.3 Course Content Issues

Refunds may be granted if:

• The course content significantly differs from the description provided at the time of purchase
• Essential course materials are missing or inaccessible
• The course quality is substantially below reasonable educational standards

Note: Minor differences in content, teaching style preferences, or difficulty levels are not grounds for a refund.

4. Non-Refundable Circumstances

Refunds will NOT be issued in the following circumstances:

4.1 Time Restrictions

• Requests made after the 30-day refund window has expired
• Requests for courses purchased more than 30 days ago, regardless of usage

4.2 Usage Violations

• You have exceeded the 25% completion threshold for course content
• You have already received and/or downloaded a certificate of completion
• You have downloaded or accessed a significant portion of course materials
• You have completed the majority of assessments or assignments

4.3 Policy Violations

• Your account has been suspended or terminated due to violation of our Terms and Conditions
• You have shared course materials or login credentials with unauthorized individuals
• You have violated intellectual property rights or engaged in fraudulent activity
• You have attempted to circumvent course access restrictions or security measures

4.4 Special Circumstances

• Courses purchased as part of a promotion explicitly stating "no refunds"
• Gift purchases redeemed by the recipient (refund requests must come from the purchaser before redemption)
• Subscription renewals (unless cancelled before renewal date)
• Change of mind after completing significant course content
• Failure to use purchased course access within the refund period
• External circumstances such as lack of time, change in educational goals, or personal reasons

4.5 Third-Party Courses

For courses provided in partnership with third-party educators or institutions, refunds are subject to the third party's refund policy, which may differ from ours.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, follow these steps:

1. Submit a Request: Send a refund request to our customer support team at [email protected] or call +1 785 549 8374
2. Include Required Information:
   • Your full name and account email address
   • Order number and purchase date
   • Course name(s) for which you're requesting a refund
   • Detailed reason for the refund request
   • Any relevant supporting documentation (screenshots of technical issues, etc.)
3. Allow Processing Time: We will review your request within 5-7 business days
4. Receive Decision: You will be notified via email of our decision

5.2 Review Process

Our refund review process includes:

• Verification of purchase details and account standing
• Review of course usage and completion percentage
• Assessment of the reason provided for the refund request
• Evaluation of any technical issues reported
• Determination of eligibility based on this policy

5.3 Decision Timeline

• Initial Response: Within 24-48 hours of receiving your request
• Final Decision: Within 5-7 business days
• Complex Cases: May require up to 14 business days

6. Refund Methods and Processing

6.1 Refund Method

Approved refunds will be processed using the original payment method:

• Credit/Debit Card: Refunded to the original card used for purchase
• PayPal: Refunded to your PayPal account
• Other Payment Methods: Refunded according to the payment provider's policies

6.2 Processing Time

Once a refund is approved:

• WowMath Processing: 3-5 business days to process the refund
• Payment Provider Processing: 5-10 business days for funds to appear in your account
• Total Time: Up to 15 business days from approval to receipt of funds

Note: The exact timing depends on your financial institution's processing times, which are beyond our control.

6.3 Refund Amount

The refund amount will be:

• The full purchase price paid for the course(s)
• Minus any promotional discounts that were applied (refunds are based on actual amount paid)
• Transaction fees charged by payment processors are non-refundable
• For bundled courses, refund is calculated based on proportional usage if partial refund applies

7. Partial Refunds

7.1 Course Bundles

For course bundles, partial refunds may be considered if:

• You have accessed only some courses in the bundle
• The unused courses meet standard refund eligibility criteria
• The request is made within the 30-day window

Calculation: Partial refunds are calculated based on the individual course prices, minus any bundle discount proportionally applied to accessed courses.

7.2 Extenuating Circumstances

In rare cases involving serious extenuating circumstances (severe illness, family emergency, military deployment), we may consider partial refunds outside standard policy terms. Such requests:

• Must be made in writing with supporting documentation
• Will be reviewed on a case-by-case basis
• Are at the sole discretion of WowMath management
• Do not set precedent for future requests

8. Course Access After Refund

Upon approval and processing of a refund:

• Your access to the refunded course(s) will be immediately revoked
• You will no longer be able to access course materials, videos, or resources
• Any downloaded materials must be deleted and may not be used
• Any certificates issued will be invalidated
• Your course progress and completion data will be archived but not accessible

9. Chargebacks and Disputes

9.1 Chargeback Policy

Before filing a chargeback:

• Contact our support team to resolve the issue
• Allow us the opportunity to address your concerns
• Follow our formal refund request process

9.2 Consequences of Chargebacks

Filing an unauthorized chargeback may result in:

• Immediate suspension of your account
• Ineligibility for future refunds
• Additional fees to cover chargeback processing costs
• Potential legal action if fraudulent activity is suspected
• Permanent ban from our platform

10. Special Provisions

10.1 Technical Problems

If you experience technical difficulties:

1. Contact our technical support team immediately
2. Provide detailed information about the issue
3. Allow our team time to troubleshoot and resolve
4. If unresolved within 7 days, you may be eligible for a full refund regardless of usage

10.2 Course Updates and Changes

If a course undergoes significant changes after your purchase:

• You will continue to have access to the updated content at no additional cost
• Significant negative changes that reduce course value may qualify for partial refunds
• Minor updates and improvements are part of course maintenance and not refund-eligible

10.3 Gift Purchases

For courses purchased as gifts:

• Refunds must be requested by the original purchaser
• Refunds can only be processed before the gift is redeemed
• Once redeemed, the standard refund policy applies to the recipient
• Gift codes cannot be refunded after expiration

11. Subscription Services

If we offer subscription-based access in the future:

• Subscriptions can be cancelled at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial billing periods
• Cancelled subscriptions retain access until period end

12. Promotional and Sale Purchases

Courses purchased during promotional sales or with discount codes are subject to the same refund policy as regular purchases, unless explicitly stated otherwise in the promotion terms. The refund amount will be based on the actual price paid, not the original price.

13. Exceptions and Discretion

WowMath reserves the right to:

• Make exceptions to this policy in extraordinary circumstances
• Deny refund requests that appear fraudulent or abusive
• Modify this policy with appropriate notice to users
• Request additional documentation to verify refund requests
• Limit the number of refunds granted to a single user account

14. Appeals Process

If your refund request is denied and you believe the decision was made in error:

1. You may submit an appeal within 14 days of the denial notification
2. Include new information or evidence not previously provided
3. Appeals are reviewed by senior management
4. Appeal decisions are final

15. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable consumer protection laws. In some jurisdictions, you may have additional rights beyond those outlined in this policy.

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, unless you have started consuming the digital content with your explicit consent and acknowledgment that you lose your withdrawal right.

16. Contact Information for Refunds

17. Policy Updates

We may update this Refund Policy from time to time. When we make changes:

• The "Last Updated" date at the top will be revised
• Significant changes will be communicated via email
• Changes apply to purchases made after the update date
• Previous purchases remain subject to the policy in effect at purchase time

18. Acknowledgment

We are committed to providing excellent customer service and fair treatment of all refund requests. If you have any questions or concerns about this policy, please don't hesitate to contact us before making a purchase.

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